Please note that these downloaded files are .zip files and require WinZip for opening. For information on WinZip or to obtain a trial version plase visit their website at www.winzip.com.
USB Drivers for:
Windows XP
Windows 2000
Windows 98 Second Edition,
Windows ME
The USB driver for your Touchstone Cable Modem and Telephony Modem is included on the CD-ROM which is shipped with the unit. You can also get a copy of this driver from this page. Please click the models listed below to download:
It is important that you read and follow the installation procedure exactly as described in the User Guide before attempting installation or connection problems could occur.
USB Drivers for Windows Vista
Windows Vista 32-bit includes USB drivers for all ARRIS Touchstone Telephony Modems and Cable Modems. No download is necessary. However, Windows Vista 64-bit requires USB drivers. Please see below for details.
USB Drivers for Windows Vista running in 64-bit mode
Currently the ARRIS USB 1.1 driver is not available on the CD-ROM supplied with the unit; however, it can be downloaded here. Please click the models listed below to download:
Windows® 7 32-bit and 64-bit includes USB drivers for all ARRIS Touchstone Telephony Modems and Cable Modems. No download is necessary for most Windows 7 installations. For PCs which were upgraded from previous Windows versions, please follow the installation and configuration information.
Direct Purchase Consumers Only - Modems
Only those products purchased directly from an authorized ARRIS consumer retail store are eligible for ARRIS Consumer Warranty support. The ARRIS Touchstone TM722 is currently available at selected Best Buy stores in the US.
If you did NOT purchase your ARRIS branded product from a retail store, please contact your Cable Operator directly for warranty support. Products purchased from non-authorized resellers (including websites) are not eligible for ARRIS warranty support.
ARRIS Touchstone Telephony Modem backup batteries are available on line.
A modem purchased at an ARRIS Consumer Retail Store may be returned for warranty support, visit our return website. Technical support assistance outside of warranty support regarding service operation should be directed to your Cable Operator.
Consumer Modems Acquired Through Your Cable Company - Modems
Please contact your local cable company or service provider for warranty support.
