Please note that these downloaded files are .zip files and require WinZip for opening. For information on WinZip or to obtain a trial version plase visit their website at www.winzip.com.
USB Drivers for:
Windows XP
Windows 2000
Windows 98 Second Edition,
Windows ME
The USB driver for your Touchstone Cable Modem and Telephony Modem is included on the CD-ROM which is shipped with the unit. You can also get a copy of this driver from this page. Please click the models listed below to download:
It is important that you read and follow the installation procedure exactly as described in the User Guide before attempting installation or connection problems could occur.
USB Drivers for Windows Vista
USB Driver for Windows Vista running in 32-bit mode is included with Windows Vista. There is no downloaded necessary.
USB Drivers for Windows Vista running in 64-bit mode
Currently the ARRIS USB 1.1 driver is not presently available on the CD-ROM supplied with the unit; however, it can be downloaded from this page. Please click the models listed below to download:
Only those products purchased directly from an authorized ARRIS consumer retail store are eligible for ARRIS Consumer Warranty support. Please see below for a list of authorized ARRIS consumer retail stores. If you did NOT purchase your ARRIS branded product from one of the named retail stores, listed below, please contact your Cable Operator directly for warranty support. Products purchased from non-authorized resellers (including websites) are not eligible for ARRIS warranty support.
A modem purchased at an ARRIS Consumer Retail Store may be returned for warranty support, visit our return website. Technical support assistance outside of warranty support regarding service operation should be directed to your Cable Operator.
Consumer Modems Acquired Through Your Cable Company - Modems
Please contact your local cable company or service provider for warranty support.
