ARRIS has technical support offices around the world staffed with highly trained engineers to help you.

• Contact Technical Support
• ARRIS Technical Services Terms and Conditions

For details on ARRIS Technical Support contracts, please contact your ARRIS account representative or Marilyn Altman, Sr. Director-Technical Services.

PhonePlus-Silver Duration Service 12 months E-mail and phone support during normal business hours Emergency support 24 x 7 x 365 Priority for remote diagnostics and testing Problem escalation procedure Maintenance and emergency releases. (Customer-installable fixes and updates to operational software. Does not include major new feature releases.)

PhonePlus-Gold Duration Service 12 months (from purchase of PhonePlus-Gold) All PhonePlus-Silver benefits New feature releases (does not include fee-based, “keyed” features)

" All equipment must be covered by a contract.

Direct Purchase Consumers Only - Modems

Only those products purchased directly from an authorized ARRIS consumer retail store are eligible for ARRIS Consumer Warranty support.  Please see below for a list of authorized ARRIS consumer retail stores.  If you did NOT purchase your ARRIS branded product from one of the named retail stores, listed below, please contact your Cable Operator directly for warranty support.  Products purchased from non-authorized resellers (including websites) are not eligible for ARRIS warranty support. 

Please refer to your ARRIS product End User License Agreement and Warranty Information for details.

Authorized ARRIS Consumer Retail Stores - Modems

A modem purchased at an ARRIS Consumer Retail Store may be returned for warranty support, visit our return website.    Technical support assistance outside of warranty support regarding service operation should be directed to your Cable Operator.

Consumer Modems Acquired Through Your Cable Company - Modems

Please contact your local cable company or service provider for warranty support.