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Customers with support contracts can submit questions and support requests

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Empower your team with our professional instructors, classrooms in Atlanta, Amsterdam and Chicago, on-site and customized training available and complete catalog and quarterly schedule available online.

Expert repairs and option contracts for Extended Warranty and/or Advanced Replacement services.

Helpdesk, technical and field support for all ARRIS C-COR equipment customers.

Direct Purchase Consumers Only - Modems

Only those products purchased directly from an authorized ARRIS consumer retail store are eligible for ARRIS Consumer Warranty support.  Please see below for a list of authorized ARRIS consumer retail stores.  If you did NOT purchase your ARRIS branded product from one of the named retail stores, listed below, please contact your Cable Operator directly for warranty support.  Products purchased from non-authorized resellers (including websites) are not eligible for ARRIS warranty support. 

Please refer to your ARRIS product End User License Agreement and Warranty Information for details.

Authorized ARRIS Consumer Retail Stores - Modems

A modem purchased at an ARRIS Consumer Retail Store may be returned for warranty support, visit our return website.    Technical support assistance outside of warranty support regarding service operation should be directed to your Cable Operator.

Consumer Modems Acquired Through Your Cable Company - Modems

Please contact your local cable company or service provider for warranty support.