Direct Purchase Consumers Only - Modems

Only those products purchased directly from an authorized ARRIS consumer retail store are eligible for ARRIS Consumer Warranty support.  Please see below for a list of authorized ARRIS consumer retail stores.  If you did NOT purchase your ARRIS branded product from one of the named retail stores, listed below, please contact your Cable Operator directly for warranty support.  Products purchased from non-authorized resellers (including websites) are not eligible for ARRIS warranty support. 

Please refer to your ARRIS product End User License Agreement and Warranty Information for details.

Authorized ARRIS Consumer Retail Stores - Modems

A modem purchased at an ARRIS Consumer Retail Store may be returned for warranty support, visit our return website.    Technical support assistance outside of warranty support regarding service operation should be directed to your Cable Operator.

Consumer Modems Acquired Through Your Cable Company - Modems

Please contact your local cable company or service provider for warranty support.

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ARRIS 3-Tuner MOXI® HD DVR

The 3-Tuner MOXI HD High-Definition Digital Video Recorder makes it easy for consumers to discover, experience, and share high-definition media from their digital cable provider, the Internet, and their home computer.

ARRIS 2-Tuner MOXI HD DVR

The 2-Tuner MOXI HD High-Definition Digital Video Recorder makes it easy for consumers to discover, experience, and share high-definition media from their digital cable provider, the Internet, and their home computer.

ARRIS MOXI Mate

The MOXI Mate provides a low-cost way to bring the MOXI experience to additional rooms in the house.

ARRIS MOXI Two-Room Bundle

This two-room bundle includes a 3-Tuner MOXI HD DVR and a MOXI Mate – now with Live TV

ARRIS MOXI Three-Room Bundle

This three-room bundle includes a 3-Tuner MOXI HD DVR and two MOXI Mates – now with Live TV.